Petersime goes the extra mile for the most accessible customer service

As world leader in the field of incubation, Petersime has always focused on offering a full range of customer service activities that help maximise customers’ hatchery results and minimise downtime. Now, with the launch of Easy Connect™, we are bringing out a new, all-encompassing service app that provides a seamless digital experience, covering all aspects of Petersime’s service and assistance.

In just a few clicks, you can contact our experts, browse relevant technical and incubation information, order the right spare parts and even remotely monitor your machines. The aim of Easy Connect™ is always bringing the user to the right person or information as quickly as possible.

The Easy Connect™ app in 1, 2, 3

The Easy Connect™ app is built around three main categories: people, knowledge and machines. Once you have completed a short registration, you can select the category of your choice quickly and easily in the new app.

By clicking Connect to people, you can contact the support team responsible for your region to request technical or incubation assistance, get help with spare parts and repairs, or ask a price offer for incubators and hatchery equipment. In below example, the user connects with Petersime to send in an item for repair.

You can also brush up on your technical and incubation knowledge anywhere, anytime thanks to the Connect to knowledge database in Easy Connect™. The first version of the app focuses on hatch break-out and BioStreamer™ alarm overview information. Later in 2020, you can expect to find more articles on hatchery management, incubator technology, hatchery climate control, monitoring and much more.

The app also allows you to oversee your machine and alarm statuses from outside the hatchery. This service, previously known as the Petersime Eagle Eye™ app, is now seamlessly integrated into the new Easy Connect™ app as Connect to machines.

Additional functionalities include a built-in QR code scanner, which helps you to easily find the product or information you are looking for, and a direct link to the Petersime E-shop.

Easy Connect™ is part of Petersime’s service pack for customers and is available on iOS and Android. The app and its functions are subject to ongoing development.

Download the app and see for yourself how it can make a difference to your business:
Easy Connect™ app on the App Store – iOS
Easy Connect™ app on Google Play – Android